Course Details
Course Objectives
This detailed training provides participants with a complete understanding of managed services, which are essential to ensuring cellular site uptime, SLA compliance, and overall network reliability.
The course covers both active and passive maintenance, highlighting the critical roles of the Network Operations Center (NOC) in monitoring site performance, managing alarms, and ensuring timely escalation to field teams.
Course Highlights
1.Introduction to Managed Services
Understanding the scope and importance of managed services in telecom network operations.
2.Site Uptime and SLA Compliance
Strategies to achieve and maintain high site availability while meeting Service Level Agreements.
3.Active and Passive Maintenance Practices
Practical skills in maintaining both active (transmission, power systems) and passive (infrastructure, environment) network elements.
4.Role of the Network Operations Center (NOC)
Functions of the NOC in real-time monitoring, coordination, and performance oversight.
5.Alarm Management and Prioritization
How to interpret, categorize, and respond to network alarms effectively.
6.Escalation Procedures to Field Teams
Standard processes for timely and efficient fault escalation from NOC to field technicians.
7.Alarm Clearance and Verification
Techniques for resolving alarms and confirming restoration of services.
8.Preventive and Corrective Maintenance
Scheduled and reactive maintenance activities to ensure network stability.
9.Troubleshooting and Root Cause Analysis
Tools and techniques to identify, isolate, and resolve complex network issues.
10.Maintenance Reporting and Documentation
Best practices for generating and analyzing reports to support continuous improvement.
Who Should Enroll?
- Telecom engineering graduates
- Field technicians and network engineers
- Organizations aiming to upskill teams
- Career switchers and operations support staff
Our Value Proposition?
- We leverage our live Network Operations Center (NOC) actively monitoring BTS sites in real time to provide authentic, hands-on training grounded in actual network operations.
- On successful completion, trainees will be awarded a Certificate Recognized by National Industrial Training Authority (NITA) to boost your career credentials and employability
Send your application to trainings@tetranet.co.ke or call +254722785530/+254 720488633 for more information.
- Price – KES 15,000
- Delivery Type – In-Person
- Duration – 5 Days
This detailed training provides participants with a complete understanding of managed services, which are essential to ensuring cellular site uptime, SLA compliance, and overall network reliability.
To equip participants with a practical, end-to-end understanding of the role of fiber optics in cellular backhaul networks.
This interactive training is designed to equip telecom professionals with the soft skills essential for advancing into supervisory and managerial roles within the cellular network industry.